Q: How can I return my item for an exchange/refund?
Hi there,
Thanks for getting in touch :)
We are more than happy to accept returns/exchanges. I have copied our return policy and return address below (which can also be found on the bottom of the item description page). Please let me know if there is anything else I can do for you.
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Customers are welcome to return items within 14-days of receipt for a full refund or exchange.
Items must be returned in their original, unworn condition along with any original packaging and tags. All items will be thoroughly inspected upon return and any item that does not meet these requirements will not be accepted and will instead be returned back to you.
Please return the item back to us with your original invoice of receipt marked with your refund or exchange request.
The return address is: Gifts4Kids Cambodia, 12 Beresford Road, Wallasey, Merseyside, England, CH45 0JJ
The goods are your responsibility until they reach us, so please ensure they are packaged properly and are sent via a recorded service as we cannot be held responsible for items that are damaged or lost in the post.
Buyers are responsible for their own return postage costs.
We will notify you once your return is received and will process your refund/exchange as quickly as possible. If you do not hear from us within 5 working days of your item being dispatched, please get in touch through eBay.
Thank you.
Thanks for getting in touch :)
We are more than happy to accept returns/exchanges. I have copied our return policy and return address below (which can also be found on the bottom of the item description page). Please let me know if there is anything else I can do for you.
-----
Customers are welcome to return items within 14-days of receipt for a full refund or exchange.
Items must be returned in their original, unworn condition along with any original packaging and tags. All items will be thoroughly inspected upon return and any item that does not meet these requirements will not be accepted and will instead be returned back to you.
Please return the item back to us with your original invoice of receipt marked with your refund or exchange request.
The return address is: Gifts4Kids Cambodia, 12 Beresford Road, Wallasey, Merseyside, England, CH45 0JJ
The goods are your responsibility until they reach us, so please ensure they are packaged properly and are sent via a recorded service as we cannot be held responsible for items that are damaged or lost in the post.
Buyers are responsible for their own return postage costs.
We will notify you once your return is received and will process your refund/exchange as quickly as possible. If you do not hear from us within 5 working days of your item being dispatched, please get in touch through eBay.
Thank you.
Q: I sent my returned item back to you, have you received it yet? (item not received)
Hi there,
Thanks for getting in touch :)
I have checked our records and we don't appear to have received anything from you as of yet. We do process returns each evening and send out confirmation messages to customers to confirm that their return has been received, so we would have been in touch also.
Please could you let me know when you posted the item and if you have a tracking number? I can then investigate this further for you and find out what has gone on.
I will await your reply. Thank you.
Thanks for getting in touch :)
I have checked our records and we don't appear to have received anything from you as of yet. We do process returns each evening and send out confirmation messages to customers to confirm that their return has been received, so we would have been in touch also.
Please could you let me know when you posted the item and if you have a tracking number? I can then investigate this further for you and find out what has gone on.
I will await your reply. Thank you.
Q: Follow up to above: Customer does not have a tracking number.
Hi there,
Thanks for your reply.
1st class postage usually arrives within 1-2 working days and 2nd class within 3-5 working days. These are however only estimated times and items can and unfortunately do sometimes take longer than this to arrive. Both Royal Mail and PayPal don't officially class an item as missing until 15 working days have passed - this is become items can unfortunately take this long to be delivered.
I have made a note of your details and will ensure someone contacts you as soon as we receive your returned item, hopefully it will arrive soon (we have very very few missing items). If you don't hear anything back from us within the next week then please get back in touch and I'll see what else I can do for you. Thank you.
Thanks for your reply.
1st class postage usually arrives within 1-2 working days and 2nd class within 3-5 working days. These are however only estimated times and items can and unfortunately do sometimes take longer than this to arrive. Both Royal Mail and PayPal don't officially class an item as missing until 15 working days have passed - this is become items can unfortunately take this long to be delivered.
I have made a note of your details and will ensure someone contacts you as soon as we receive your returned item, hopefully it will arrive soon (we have very very few missing items). If you don't hear anything back from us within the next week then please get back in touch and I'll see what else I can do for you. Thank you.
Q: Return received. Confirmation of refund being sent.
Hello,
Just a quick message to let you know that we have successfully received your returned item - thank you very much for sending this back to us. We are very sorry that this item was not to your liking.
We have already processed your refund back to your paypal account and this should show up immediately.
If you have any problems whatsoever or if there is anything else we can do for you, please get in touch.
Thank you for your purchase and for supporting Gifts4Kids Cambodia (Reg Charity: SC042175). We hope to deal with you again in the future!
Q: Return received. Confirmation of exchange being sent.
Hello,
Just a quick message to let you know that we have successfully received your returned item - thank you very much for sending this back to us.
We have already processed your exchange and this should be with you within the next 2-3 working days.
If you have any problems whatsoever or if there is anything else we can do for you, please get in touch.
Thank you for your purchase and for supporting Gifts4Kids Cambodia (Reg Charity: SC042175).
Just a quick message to let you know that we have successfully received your returned item - thank you very much for sending this back to us.
We have already processed your exchange and this should be with you within the next 2-3 working days.
If you have any problems whatsoever or if there is anything else we can do for you, please get in touch.
Thank you for your purchase and for supporting Gifts4Kids Cambodia (Reg Charity: SC042175).