How to refund a payment (only refund those people who have either returned their items for a full refund and you have received, those who has requested a transaction cancellation and you have not yet dispatched the item, or those told to do so by Mike).
1) My eBay > Sold
2) Search for the buyer.
3) Once the transaction shows go to the far right to see the actions column. Click view sales record.
4) At the bottom of the page click 'PayPal Transaction Details'
5) Log in to the appropriate PayPal account.
6) The PayPal transaction should automatically appear. Click 'issue refund' in blue. The full refund amount automatically appears.
7) Note to buyer: Refund from Gifts4Kids Cambodia. Thank you for your co-operation.
8) Click continue and then click confirm on the next page.
REFUND DONE.
2) Search for the buyer.
3) Once the transaction shows go to the far right to see the actions column. Click view sales record.
4) At the bottom of the page click 'PayPal Transaction Details'
5) Log in to the appropriate PayPal account.
6) The PayPal transaction should automatically appear. Click 'issue refund' in blue. The full refund amount automatically appears.
7) Note to buyer: Refund from Gifts4Kids Cambodia. Thank you for your co-operation.
8) Click continue and then click confirm on the next page.
REFUND DONE.
How to cancel a transaction on eBay (eBay only allows you to cancel a transaction once a refund has been given, so you will need to refund first. Only cancel a transaction for those who have returned their items for a full refund and you have received, those who have requested a cancellation and you have not yet dispatched the item, or those told to be refunded by Mike).
1) My eBay > Sold
2) Search for the buyer. NOTE: If you already had this page open from refunding, you will need to refresh it or click on the 'search' button again so eBay can register that a refund has been given.
3) Once the transaction shows go to the far right to see the actions column. Click 'Open Unpaid Item Case/Cancel Transaction'.
4) Select the 'cancel transaction' button. Use the drop down menu to select the reason - it will always be either 'buying is returning item for a refund' or 'buyer has purchased item accidentally or changed mind'.
5) Confirm and send.
CANCELLATION DONE.
2) Search for the buyer. NOTE: If you already had this page open from refunding, you will need to refresh it or click on the 'search' button again so eBay can register that a refund has been given.
3) Once the transaction shows go to the far right to see the actions column. Click 'Open Unpaid Item Case/Cancel Transaction'.
4) Select the 'cancel transaction' button. Use the drop down menu to select the reason - it will always be either 'buying is returning item for a refund' or 'buyer has purchased item accidentally or changed mind'.
5) Confirm and send.
CANCELLATION DONE.
How to check a payment has been made through PayPal.
1) Log into PayPal.
2) If the payment was sent straight away, you should be able to see it on the first page by the amount sent.
3) IF NOT... Click 'view all my transactions' on the right hand side in blue.
4) Click 'find a transaction' in blue
5) Use the search drop down menu to search by name or e-mail address. eBay username does not work. (you can view the buyers sales record on eBay and find their e-mail address from this which is the quickest way).
6) Select the dates. Paypal search is not good - you need to select the dates the same. For example if someone made the payment on the 5th September, you need to put 5th September to 5th September for that to come up. You must know the date.
7) If the payment shows, you can confirm the payment has been received. If it hasn't you should try looking through the records manually or contacting Mike to double check for you.
PAYMENT CONFIRMATION DONE.
2) If the payment was sent straight away, you should be able to see it on the first page by the amount sent.
3) IF NOT... Click 'view all my transactions' on the right hand side in blue.
4) Click 'find a transaction' in blue
5) Use the search drop down menu to search by name or e-mail address. eBay username does not work. (you can view the buyers sales record on eBay and find their e-mail address from this which is the quickest way).
6) Select the dates. Paypal search is not good - you need to select the dates the same. For example if someone made the payment on the 5th September, you need to put 5th September to 5th September for that to come up. You must know the date.
7) If the payment shows, you can confirm the payment has been received. If it hasn't you should try looking through the records manually or contacting Mike to double check for you.
PAYMENT CONFIRMATION DONE.