Q: I would like to change my address/order details (before being dispatched).
Hi there,
Thanks for getting in touch :)
That's no problem - we've noted your change of details and will have this item dispatched to you straight away.
If there is anything else I can do for you, please let me know.
Thanks for getting in touch :)
That's no problem - we've noted your change of details and will have this item dispatched to you straight away.
If there is anything else I can do for you, please let me know.
Q: I would like to change my address (after being dispatched).
Hi there,
Thanks for getting in touch :)
Unfortunately we received your request after we had already dispatched your item. We work hard on ensuring items are dispatched as quickly as possible so that you can receive them within the estimated delivery time. I'm really sorry about this and I hope there is something we can do to fix it.
We do ask all customers to ensure their address is correct before ordering to avoid situations like this - we write this in the item description and in our terms and conditions which are stated on the item description page.
Regardless, I realise that sometimes mistakes can easily be made and it is not until after ordering that customers realise the wrong address was used.
Is it possible that you could still collect the item or have it delivered on to you? Please let me know, I am happy to assist in anyway possible.
Thanks for gettting in touch and apologies again for any inconveneience. I will await your reply.
Thanks for getting in touch :)
Unfortunately we received your request after we had already dispatched your item. We work hard on ensuring items are dispatched as quickly as possible so that you can receive them within the estimated delivery time. I'm really sorry about this and I hope there is something we can do to fix it.
We do ask all customers to ensure their address is correct before ordering to avoid situations like this - we write this in the item description and in our terms and conditions which are stated on the item description page.
Regardless, I realise that sometimes mistakes can easily be made and it is not until after ordering that customers realise the wrong address was used.
Is it possible that you could still collect the item or have it delivered on to you? Please let me know, I am happy to assist in anyway possible.
Thanks for gettting in touch and apologies again for any inconveneience. I will await your reply.
Q: I would like to change my order details (after being dispatched).
Hi there,
Thanks for getting in touch :)
Unfortunately we received your request after we had already dispatched your item. We work hard on ensuring items are dispatched as quickly as possible so that you can receive them within the estimated delivery time. I'm really sorry about this and I hope there is something we can do to fix it.
What I suggest we do is have you return the item to us once it has arrived. We can then send you out the correct size that you requested.
Our return address is: Gifts4Kids Cambodia, 12 Beresford Road, Wallasey, Merseyside, CH45 0JJ
Please include your original invoice and write on it your exchange request so we can send this out to you as quickly as possible.
I hope this is ok for you. Thanks for gettting in touch and apologies again for any inconvenience.
Thanks for getting in touch :)
Unfortunately we received your request after we had already dispatched your item. We work hard on ensuring items are dispatched as quickly as possible so that you can receive them within the estimated delivery time. I'm really sorry about this and I hope there is something we can do to fix it.
What I suggest we do is have you return the item to us once it has arrived. We can then send you out the correct size that you requested.
Our return address is: Gifts4Kids Cambodia, 12 Beresford Road, Wallasey, Merseyside, CH45 0JJ
Please include your original invoice and write on it your exchange request so we can send this out to you as quickly as possible.
I hope this is ok for you. Thanks for gettting in touch and apologies again for any inconvenience.